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Cancellation Policy

    Tranquil Therapy Cancellation Policy: Ensuring a Smooth and Fair Experience

    Tranquil Therapy cancellation policy requires 48 hours notice or you will be charged the FULL amount of your missed appointment.

    two women seated facing each other talking about the cancellation policy

    At Tranquil Therapy, we prioritize providing exceptional care and service to all of our valued clients. To ensure a smooth and fair experience for everyone, we have implemented a cancellation policy that allows us to accommodate the needs of all our clients effectively. In this post, we outline our cancellation policy and provide helpful information to ensure a positive and hassle-free experience at Tranquil Therapy.

    Our Cancellation Policy:

    We understand that unforeseen circumstances may arise, making it necessary for you to cancel or reschedule your appointment. However, we kindly request that you provide us with a minimum of 48 hours’ notice for any appointment changes. This notice allows us to offer the appointment slot to another client who may be in need of our services. Failure to provide the required notice or not showing up for your scheduled appointment will result in a charge for the full amount of the missed service.

    We Value Your Understanding:

    We genuinely appreciate your understanding and cooperation with our cancellation policy. It enables us to provide consistent and reliable care to all of our clients while respecting the time and effort of our therapist. By adhering to the cancellation policy, you help us maintain a well-organized schedule that benefits everyone.

    Exceptions for Unforeseen Circumstances:

    We understand that emergencies and unforeseen events can occur, disrupting your plans. In such cases, we take these circumstances into consideration. If you are able to provide at least 48 hours’ notice we can offer to  reschedule your appointment for the same week with no cancellation fee. Otherwise you will be charged the cancellation fee. We believe in fairness and empathy, and we are here to work with you during challenging times. 

    Review Our Code of Ethics:

    At Tranquil Therapy, we pride ourselves on maintaining professional standards and ensuring a safe and respectful environment for all clients. We invite you to review our code of ethics, we adhere to the same code as NCBTM, which outlines our commitment to your well-being and our dedication to providing exceptional care. You can find our code of ethics on NCBTMB’s website or view it on our terms and conditions page.

    Arrival and Intake Form:

    To make the most of your massage experience, we kindly request that you arrive 5 minutes before your scheduled appointment time. For new clients, we recommend arriving 10 minutes early so we talk and go over your file. In addition, we offer the convenience of completing our intake form online prior to your visit. This helps streamline the check-in process and allows us to better understand your specific needs ahead of time. You can find the intake form on our website [insert website link/intake form page].

    Read Your Confirmation Email:

    Upon scheduling your appointment, you will receive a confirmation email containing essential details about your visit. It is crucial to read the confirmation email in full, as it provides important information such as the date, time, and any specific instructions relevant to your appointment. By reviewing this email thoroughly, you can ensure a seamless and successful visit.

    At Tranquil Therapy, we strive to provide a calming and stress-free experience for all of our clients. Our cancellation policy is designed to accommodate the needs of our clients while maintaining fairness and efficiency in our operations. We genuinely appreciate your cooperation and understanding in adhering to our cancellation policy. Should you have any questions or require further clarification, please do not hesitate to reach out to us. We are here to support you on your wellness journey and look forward to providing you with exceptional massage services.


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